Adaptations during Covid-19 FAQs

Recyke y’bike has made several adaptations to enable us to work safely during Covid-19. Below are some answers to Frequently Asked Questions from our customers.

 

Why are appointments needed?

Appointments help us in two ways. 1. It means we limit the number of people in the shop at any one time so that we can observe safe social distancing. 2. It enables us to match the number of bikes available to the number of customers to avoid customers making futile and unnecessary journeys. We’re currently experiencing far higher demand for bikes than we are able to meet. 

 

How long is each appointment?

We book customers in for 15 minute time slots. That gives each customer time to test ride several bikes and make a decision. 

 

Do I need an appointment for a bike repair?

No, bike repairs and servicing can be dropped off Wednesday to Saturday 12-2. 

 

What type of bikes can I expect?

All of our stock is on our Facebook shop page and updated daily so you can check out what bikes we have before you come for your appointment. Please be aware that unless you are the first appointment of the day (12pm) the bike you might like may be sold before you arrive. We do our best to keep a good selection of stock in but are limited by what people choose to donate. 

 

How do I know what size bike I need?

Here is a rough guide to bike sizes, but please be aware that bike sizes do vary by bike manufacturer and type of bike: https://www.raleigh.co.uk/bike-size-guide/

 

How much do bikes cost?

The average price of an adult bike is £140

 

How do I book an appointment?

Appointments are available to book on Fridays from 8am by phone (leave a voicemail), the contact form on our website or Facebook message. Be quick – they go very fast!

 

Can you deliver my bike?

Sorry – we haven’t got capacity to deliver bikes. 

 

How much will my bike cost to fix?

When you bring your bike in a mechanic will assess it and give you a no obligation quote. Please don’t pone or send us photos on Facebook, our office team are knowledgeable but can’t give you an accurate assessment. 

 

How long will it take to get my bike repaired?

Turn around time is currently 1-2 weeks. If we get too busy we might ask you to take your bike away and bring it back the following week as we only have a finite amount of bike storage. 

 

Can I buy parts?

At the moment we’re not selling bike parts. Because of worldwide demand, parts are currently more hard to come by. Staff only have limited capacity so are focusing energy on selling and repairing bikes at the moment.